Terms & Conditions

Techsafe Protection Plans- Terms & Conditions

The Techsafe Protection Plan is designed to keep your audio/video and electronic systems properly maintained, and in the event of a failure, back up to speed as quickly as possible, covering equipment troubleshooting, service, parts and replacements. The Techsafe Protection Plan offers a great way to predict total costs for support, making budgeting for the year a snap.

Warranty Terms and Conditions include but are not limited to:

Definitions:

“Dealer”- The Dealer is the party that certifies and services a system covered by a TechSafe plan.

“Agent”- The Agent is the party that sold the TechSafe plan to the client.

“System”- The System is all the installed equipment that is covered by the TechSafe plan.

 

The TechSafe Protection Plan

The TechSafe Protection Plan is figured on a “system” basis. The system that is being covered under the TechSafe plan must be evaluated by an authorized TechSafe dealer and “certified” at 100% operation before the TechSafe plan will commence. Any problems found during initial system inspection must be corrected before the TechSafe plan will commence.  The TechSafe dealer that inspects and certifies the system will be your representative dealer throughout the plan, unless changed by TechSafe. The client will be notified in writing if TechSafe changes the representative dealer.

Any product added to the system after the purchase of a TechSafe plan may be added with a separate plan. 

Client may not alter the System in any way while the TechSafe plan is in place. Any changes must be done by the Dealer, with approval from TechSafe.

 

Term

The term of this contract commences at date of purchase and is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during and after the term of the manufacturer's warranty. After the manufacturer's warranty expires, this Contract continues to provide the manufacturer's benefits as well as certain additional benefits listed within this Service Contract.

On-Site Service

Should technical support determine that your product is suffering hardware failure requiring service, a technician will be dispatched to come evaluate the problem.

Service Contract Limits of Liability

The total payment(s) for all claims under this Service Contract shall not exceed the original purchase price of the covered product(s), excluding taxes. If We determine that the covered Product(s) is not repairable, We may replace the covered Product with a product of like kind and quality, not to exceed the original purchase price of the covered Product. The replacement product will be covered for the remaining period of the Service Contract.

Service Contract Holder's Responsibilities

You must follow the instructions for use in the owner's manual of Your Product. You must have Your Product maintained in accordance with the manufacturer's requirements, as outlined in the owner's manual. Failure to follow the manufacturer's maintenance and service requirements may result in the denial of coverage under this Service Contract. We highly recommend (but do not require as a condition of this Contract) the regular backup of data and software. This contract does not cover the cost of data recovery or other consequential or incidental damages.

Purchaser Records

You may be asked to provide proof of purchase as a condition for receiving service under this Service Contract. 

Equipment Owner

TechSafe may assume ownership of any item that is or has been been replaced under this program.

Benefits- What is included and covered in this plan

  • Manufacturer defects- Any problems found to be the fault of improper manufacturing.

  • Premature failure- Components fail randomly, and when they do we will fix or replace them.

  • System troubleshooting- It takes time to diagnose problems. We will cover all related time to troubleshoot and diagnose any warranty problems.

Exclusions - What Is Not Covered

  • Cosmetic defects or damage (such as cracked screens, and punctured speakers) or defects that do not inhibit the proper operation and performance of the covered items.

  • Repair or replacement covered by any other warranty, service agreement, or insurance policy in effect at the time of the failure.

  • Repair or replacement due to failure to properly install, operate, maintain, or clean the covered Product in accordance with the local codes and the manufacturer's printed instructions, or from use in any combinations not approved in the manufacturer's specifications, or from any authorized modifications or alterations.

  • Repair or replacement due to vandalism, riot, or general environmental conditions, including but not limited to rust, corrosion or mold.

  • Conditions which existed prior to Your purchase and delivery of the Product or the Service Contract. Special, indirect, or consequential damages.

  • Loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuse, abuse or service costs or damage caused by unauthorized repair personnel.

  • Personal items left in the product to be repaired.

  • Products that are not listed on the Service Contract.

  • Theft and loss.

  • Loss or damage to the covered product while in the course of transit, delivery, or redelivery.

  • Alteration or removal of the serial number.

  • Alteration of product, product connections, or original installation by anyone other than an authorized Techsafe technician, or authorized Techsafe dealer.

  • Damaged caused by disassembly of the Product.

  • Damage resulting from software virus; improper gas or water connections, or electrical wiring and connections in user environment; user facilitated minor adjustments and settings outlined in the product's owners manual; external antenna or local reception problems; inaccessible products or parts; negligence.

  • Failures due to dust, animal or insect damage; acts of God such as fire, water, windstorm, sand, dirt, hail or earthquake; civil disorders; nuclear accident.

  • “No trouble found” calls. These will be billed directly from the servicing dealer at their normal hourly rate.

  • Any stored data, settings or other information that was lost, damaged or corrupted  in any failed hard drives, memory, sticks, or other connected devices.

Cancellation

You may cancel this contract for any reason up to 30 days from date of purchase, or within 30 days of scheduled renewal.

 

White Glove Service:

White Glove Service is an optional benefit provided by your Dealer and billed through Techsafe. You are not required to purchase White Glove Service with Techsafe Protecion Plans. White Glove Service can be customized by the Dealer per sale. White Glove Service is not performed or covered by Techsafe. Techsafe is not responsible for any coverage, services, work promised, or any other term listed within the White Glove Service.  Please contact your Dealer for more information about the White Glove Service they offer.